Customer Support Specialist

Overview

POS Professional Office Services, Inc. is seeking a Customer Support Specialist at our Waterloo, IA headquarters. The general hours for this position are 7:30am–4:00pm (Central Time), Monday through Friday. Starting hourly base pay is $18.00 to $20.50 per hour, commensurate with experience, with the opportunity to receive two increases during the first year.

• Provide the best possible customer experience by helping identify customer needs while promoting customized print and electronic communications.
• Communicate effectively with customers and sales reps to form productive relationships.
• Assist sales reps with keeping customers informed of products and promotions available.
• Act as the link between customers and the organization in the absence of the sales rep.
• Provide best-in-class sales support and customer service.
• Assist with product pricing, quoting, and ordering.

• Excellent interpersonal skills (verbal, written, and over the phone).
• Thorough knowledge of the features, benefits, and uses of all POS products.
• Highly self-motivated;
  Team player.
• Knowledge of applicable computer systems such as Microsoft Office Suite, ERP, Salesforce.

Post Offer Background Check and Drug Screen Required. EOE. E-verify Employer.

Professional Office Services, Inc (POS) is a national healthcare communications company headquartered in Waterloo, Iowa with production facilities throughout the country. Our products and services include print, digital communications, and healthcare communication technologies to help practices engage with patients. To learn more about our organization, visit