Lead Patient Access Representative - Podiatry - Waterloo Medical Center

Lead Patient Access Representative - Podiatry - Waterloo Medical Center - Full Time

Join the Mercy One Family
! We are looking to hire a Lead Patient Access Representative in the Podiatry department at Waterloo Medical Center.

As a Lead Patient Access Representative at Mercy One, you coordinate the computerized scheduling application and process for the entire clinic enterprise, provide training to staff and assist with changes/upgrades of computer software, and coordinate the telephone system for clinics by monitoring the Navigator software and providing training to staff. You also assist with changes/upgrades to the phone system, adhere to Mercy One performance expectations, and perform all defined services and other related duties in accordance with the mission, vision and values of Mercy One.

• Maintain the scheduling application for the computer software.
• Work with physicians and clinic managers in establishing provider schedules.
• Maintain scheduling operations, (i.e., running schedules, opening and closing schedules).
• Assist managers in collecting scheduling data.
• Act as the master scheduler for the clinic enterprise and serve as a resource post implementation.
• Act as a consultant to the Patient Access Assistant who maintains the scheduling activities.
• Update and maintain provider call schedule.
• Create provider weekly schedule based on provider availability.
• Communicate to all associates and departments where provider is located.
• Unlock cupboards and re-distribute office documents.
• Maintain patient recall database and reports.
• Distribute recall letters to scheduling staff to complete (70%).
• Orient and train on scheduling application and phone system.
• Contact providers annually to review and upgrade templates, appointment types and other individualized information contained in their schedule.
• Annually move the end dates of all current providers ahead and keep a record of all providers listed in the system and the end date of their schedules.
• Maintain alphabetical and numerical lists of all current providers in the system.
• Ensure that new employees are oriented to department/job/software and that initial competency is assessed and documented.
• Provide ongoing training on equipment and procedural changes as needed.
• Coordinate activities with the Patient Access Assistant to support the needs.

• Full time 40 hours a week

• Full time

• High School plus specialized training.
• Completion of Medical Secretary program and/or equivalent training and education (min. 6 months – 2 years).
• 0 – 2 years - Minimum of 2 years’ experience working with provider schedules.

Colleagues of Mercy One Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.