Lead Patient Access Representative - Orthopedic Surgery - Waterloo Medical Center

Lead Patient Access Representative - Orthopedic Surgery - Waterloo Medical Center - Full Time

Join the Mercy One Family! We are looking to hire a Lead Patient Access Representative at Mercy One.

Responsibilities:

• Coordinate the computerized scheduling application and process for the entire clinic enterprise.
• Provide training to staff and assist with changes/upgrades of computer software.
• Coordinate the telephone system for clinics by monitoring the Navigator software, providing training to staff, and assisting with changes/upgrades to the phone system.
• Act as the master scheduler for the clinic enterprise and serve as a resource post implementation.
• Maintain patient recall database and reports. Distribute recall letters to scheduling staff.
• Orients and trains on scheduling application and phone system.
• Annually move the end dates of all current providers ahead and keep a record of all providers listed in the system.

Qualifications:

• High School plus specialized training (min. 6 months – 2 years):
  Completion of Medical Secretary program and/or equivalent training and education.
• Minimum of 2 years’ experience working with provider schedules.
• Strong organizational and communication skills.

Education:

• High School plus specialized training (min. 6 months – 2 years):
  Completion of Medical Secretary program and/or equivalent training and education.
• 0 – 2 years - Minimum of 2 years’ experience working with provider schedules.

Colleagues of Mercy One Health System enjoy a competitive compensation package with a full benefits package and opportunities for growth throughout the system.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.