RX Non- Cert. Tech

Position: RX Non- Cert. Tech.

Rx Non-Certified Pharmacy Technician – Hy‑Vee, Inc.

Job Title

Pharmacy Technician – Non Certified

Department

Pharmacy

FLSA Status

Non‑Exempt

General Function

Provides prompt, efficient, and friendly customer service. Assists pharmacists in the preparation and distribution of prescription medications.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and

Reports to:

District Store Director;
Store Manager;
Assistant Managers of Health Wellness Home, Store Operations and Perishables;
Pharmacy Department Manager;
Staff Pharmacists.

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
  • Escorting them to the products they’re looking for
  • Securing products that are out of reach
  • Loading or unloading heavy items
  • Making note of and passing along customer suggestions or requests
  • Performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Handles inquiries that do not require a pharmacist’s expertise and judgment.
• Accepts new written prescription orders and telephoned refill requests at the discretion of the supervising pharmacist.
• Takes orders from or calls doctor’s offices for refill prescriptions.
• Gathers patient information required to prepare prescriptions.
• Enters prescription and patient information into the computer.
• Assists in maintaining correct patient information.
• Assists pharmacists in preparing prescription drug products for dispensing.
• Prepares and affixes labels to prescription containers.
• Prepares prescriptions to be mailed.
• Prepares and submits insurance claims.
• Files prescriptions after they have been dispensed.
• Reports any medication errors to appropriate personnel.
• Orders, checks-in, and stocks pharmacy supplies.
• Logs invoices as necessary.
• Performs cash transactions.
• Maintains cleanliness of pharmacy and dispensing area.
• Assists with third–party insurance billing and troubleshooting.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to all statutes and regulations pertaining to a pharmacy technician.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Administers vaccines as allowed by law.

Secondary Duties And Responsibilities

• Assists in other areas of the store as needed.
• Performs other job‑related duties and special projects as required.

Knowledge, Skills, Abilities And Worker Characteristics

• Logical and scientific thinking to solve problems involving abstract and concrete variables.
• Ability to perform arithmetic, algebraic, and geometric calculations.
• Ability to compose original correspondence, follow technical manuals, and evaluate technical data.

Education And Experience

• High school diploma or equivalent.
• Working toward a licensed technician certification through a certified national program.
• Previous experience as a pharmacy clerk is preferred.
• If applicable, vaccination certification as required by law.

Physical Requirements

• Must be able to physically exert up to 50 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position frequently involves a fast work pace in a…