Experience Specialist​/Receptionist - Cardiology

Experience Specialist/Receptionist - Cardiology

Join to apply for the Experience Specialist/Receptionist - Cardiology role at UnityPoint Health.

The Experience Specialist NE is responsible for basic patient experience, ensuring a seamless experience for patients and visitors. The role extends a professional welcome, assists with paperwork, guides patients to the appropriate departments, addresses general patient inquiries, answers incoming calls, escalates urgent concerns, supports accurate patient records in the EMR system, and collects patient feedback.

• Greets patients and visitors and obtains accurate information and signatures for office records.
• Obtains signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.
• Photo‑copies & scans insurance cards and driver’s licenses.
• Adheres to all confidentiality policies and procedures.
• Answers telephone calls promptly and accurately; takes messages and directs calls appropriately.
• Retrieves, files, photocopies or scans medical correspondence, reports and miscellaneous items as requested.
• Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
• Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
• Integrates and demonstrates FOCUS values and expectations for personal and service excellence; balances team and individual responsibilities; welcomes feedback; contributes to positive team goals.
• Opens and / or closes the clinic following specific guideline of the individual clinic.
• Refers patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
• Performs other functions as assigned.

• High School Degree or Vocational School Graduate.

• Previous medical office experience preferred.
• Strong customer service skills.
• Excellent computer skills.
• Ability to understand and apply guidelines, policies and procedures.
• Strong interpersonal skills to interact with physicians, health care team members, patients and support systems.
• Effective communication skills.
• Proficient in Microsoft Office.
• Customer and patient focused.
• Medical terminology/background a plus.