Admitting Technician Lead-Hospital

Admitting Tech Lead

UnityPoint Health - Allen

Shift: Full-time; 2:30 PM - 11 PM / 3 PM - 12 AM; rotating on call weekends and holidays

Benefits Eligible

A Lead Admitting Tech is responsible for overseeing daily registration and appointment processes as outlined by Allen Hospital Registration standards and policies. This position includes monitoring staffing needs, delegating work, account denials/error management, resolving patient issues, and POS collections. Additional responsibilities include working collaboratively with Patient Access Manager, Patient Access Coordinators, Physicians, Physician offices, and Allen ancillary departments.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

• Actively involved with overseeing Patient Access staff Registration and Appointment Scheduling process with adhering to UPH Registration standards.
• Primary resource for Patient Access department. Will assist Allen Patient Access and Switchboard staff when on weekend call rotation.
• Assists with new employee selection process, orientation, disciplinary guidance, and ongoing training support to staff.
• Will assist in managing staffing FTE's and department expenses to remain at, or below budget.
• Weekend and Holiday  on call  rotation.
• Will help prepare and oversee Patient Access schedule and staffing needs.
• Will partake in regularly scheduled Lead meetings to discuss issues, concerns, and department opportunities.
• Correctly enters patient demographic, insurance information, and obtains signatures on all required forms necessary for hospital billing.
• Maintains competency using insurance matrix for all contracted insurance plans to ensure maximum financial reimbursement for the health system
• Verifies insurance eligibility accessing on-line resources. Reads return responses to ensure there is active coverage on the account for the date of service.
• Collects the self-pay portion of a patients out of pocket expenses at the time of registration, provides receipt of payment to the patient or other responsible party.
• Balances cash drawer at the end of each shift to ensure cash, checks, and payments made by credit card are accounted for and balance transactions in EPIC.
• Meets defined / established collection goals of the health system. Identifies patients who need financial counseling assistance.
• Refers patients to the Financial Advocate team when payment arrangements need to be made or when the patient has a self-pay status.
• Meets defined/established collection goals of the health system.
• Responsible for working Patient Work queues daily and completing accounts timely and accurately to ensure timely billing.

Education:

• High school diploma or greater
• Associates degree or related medical field certificate/degree preferred

Experience:

• 1 year registration experience in a hospital or medical office setting