Desktop Support Specialist

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Job Title:

Computer Support Associate

Pay rate: $27 per hour

Duration: 2 years

W2 contract only (No C2C)

Location:

Waterloo, IA, 50704

Engine Works 3rd shift IT support

3rd shift 10:30 PM to 7:00 AM at EW site.

• This is for one, 3rd shift position - will work ONSITE.
• There is a weekend On-Call rotation that these positions will be a part of.
• OT is possible.
• Metatarsals are required on the first day.
• Some travel between Waterloo area locations is possible.

• Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following duties.

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from Service Now queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e‑mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: contact lists, process logs, problem incidence reports, customer information updates – exterior ship orders, inventory, maintenance or other service records, handling standard facilities administration requests.
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre‑established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

• Knowledge of computing and networking concepts and fundamentals.
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered.

• Degree in an Information Technology discipline or equivalent experience.
  
  - High School or secondary diploma or equivalent.

Mid‑Senior level

Contract

Information Technology

Motor Vehicle Manufacturing

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