More jobs:
IT Desktop Support/Helpdesk Technician; USC/GCH
Job in
Waterloo, Black Hawk County, Iowa, 50702, USA
Listed on 2025-12-31
Listing for:
Cube Hub Inc.
Full Time
position Listed on 2025-12-31
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
IT Desktop Support/Helpdesk Technician (Only USC/GCH)
6 days ago Be among the first 25 applicants
Additional Information- Onsite position (no relocation assistance).
- Weekend on-call rotation required.
- Overtime (OT) may be possible.
- Metatarsal safety shoes required on Day 1.
- May involve travel between Waterloo area locations
.
Provide onsite deskside Tier 2 IT support to the Waterloo, IA location, ensuring smooth operation of end-user devices and resolving technical incidents in a timely manner.
Key Responsibilities- Perform and monitor standard IT processes and operations such as:
- Imaging computers.
- Replacing printer toner and parts.
- Disposing of outdated IT assets.
- Resolving trouble tickets from Service Now queues.
- Document and distribute information, including:
- Updating assets in Asset Center.
- Following knowledge base (KB) articles and unit-specific procedures.
- Maintain accurate logs, reports, and records:
- Contact lists, process logs, incident reports, customer updates, inventory, and maintenance records.
- Recognize and resolve problems within established procedures.
- Report issues that fall outside documented solutions.
- Support routine maintenance and inventory management of IT equipment and supplies.
- Apply technical knowledge to troubleshoot basic end-user issues (hardware, software, and network).
- Basic understanding of computing and networking fundamentals
. - Proficiency in Microsoft Office
, intranet, and internet applications. - Awareness of computer security policies and general cybersecurity principles.
- Strong communication and documentation skills.
- 1+ year of IT support experience
, but recent graduates with strong fundamentals are encouraged to apply.
- Degree in Information Technology or related field — or equivalent relevant experience.
- High School Diploma or equivalent required.
- Mid-Senior level
- Full-time
- Information Technology
- Information Services
Referrals increase your chances of interviewing at Cube Hub Inc. by 2x
Benefits- Medical insurance
- Vision insurance
- 401(k)
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