Desktop Support Technician

Description

Provides basic day‑to‑day operational support for a computing environment computer center unit. Supports a community of users by following established procedures to contribute to the smooth running of the environment. Activities require technical background but are strongly administrative in nature.

Typical examples include:

• Management of onsite desktop hardware and software troubleshooting, printer hardware handling and smart‑hands support for the server/network teams.
• Support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
• Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from Service Now.
• Documenting and distributing information; updating assets in Asset Center following KB articles for problem resolution; following unit‑specific processes.
• Effective e‑mail communications; creating and maintaining basic documents/records such as contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory maintenance, and service records.
• Recognizing problems with the processes/operations supported; resolving those problems with pre‑established and documented solutions; reporting to others those problems that fall outside the scope of established procedures.
• Maintaining equipment supplies data supporting processes or operations: scheduling routine maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applying technical knowledge in support of processes or operations: understanding basic printer operations to replace toner and pickup rollers; performing troubleshooting by following KB articles to resolve end‑user tickets.

Infrastructure, Windows, customer service orientation, PC tech, troubleshooting hardware, problem solving, great communication.

Strong customer service skills, team player mentality, patience, and problem‑solving skills.

Entry Level

Contract position based out of Waterloo, IA.

The pay range for this position is $25.00 – $25.00/hr.

Eligibility requirements apply to some benefits and may depend on classification and length of employment. Benefits are subject to change and may be specific to each plan or program. If eligible, the temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

Fully onsite position in Waterloo, IA.

Position anticipated to close on Dec 22, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.