Information Technology Manager

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Administration Full Time Administration Waterloo, IA, US

Salary Range: $85,000.00 To $95,000.00 Annually

FLSA Classification: Exempt

Reports To: Chief Operating Officer

Origin Date: 10/01/2026

The Information Technology (IT) Manager is responsible for managing and supporting the technology infrastructure, systems, cybersecurity, and IT/electronic health record (EHR) operations of a Federally Qualified Health Center. This position ensures that technology systems are secure, reliable, compliant, and available to support high-quality patient care and efficient business operations. The IT Manager provides hands‑on technical leadership while coordinating daily IT support, managing technology vendors and projects, overseeing IT personnel, and supporting the organization's cybersecurity and regulatory compliance efforts.

The position works collaboratively with leadership, clinical and administrative departments, and external service providers to align technology resources with organizational priorities.

• This position will require the use or disclosure of protected health Information.
• This position will use the Treatment and Health Care Operations classes of protected health information.
• Restrictions on the protected health information for this position will follow the Privacy Policies of Peoples Community Health Clinic, Inc.
• Use or disclosure of protected health information not routinely available to this position will follow procedures assessed by or directed by management.
• Patient Records – Yes Medical Information System – Yes

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage the organization's network, servers, workstations, printers, telecommunications, internet connectivity, and other IT infrastructure.
• Administer Microsoft 365, email, cloud services, user accounts, and related technology platforms.
• Oversee hardware and software deployment, configuration, maintenance, and lifecycle management.
• Monitor system performance and proactively identify and resolve technology issues.
• Maintain accurate IT asset inventory and technology documentation.
• Coordinate system upgrades, maintenance, and planned downtime.
• Manage data backup, restoration, disaster recovery, and business continuity procedures.

• Support the organization's (EHR) and other clinical applications.
• Coordinate technology support for clinical, dental, behavioral health, pharmacy, laboratory, and administrative operations as applicable.
• Work with clinical leadership to ensure technology supports patient care workflows.
• Participate in implementation and optimization of healthcare information systems.
• Help ensure the availability and integrity of systems essential to patient care.

• Implement and maintain IT security policies, procedures, and technical safeguards in accordance with organizational requirements.
• Coordinate with the designated Privacy Officer, COO, and other organizational leaders to support HIPAA/HITECH compliance.
• Manage user access, authentication, permissions, endpoint security, and other security controls in accordance with approved policies.
• Monitor cybersecurity threats, vulnerabilities, and potential incidents; coordinate timely investigation, containment, remediation, and documentation.
• Support periodic security risk assessments and maintain a documented remediation plan in coordination with organizational leadership and…