Assistant Manager of E-Commerce

Assistant Manager of E-Commerce# Hy-Vee Careers## Assistant Manager of E-Commerce Apply:
Windsor Heights, University Ave, Windsor Heights, IA:
Full time:
Posted Today:
End Date:
November 8, 2026 (12 days left to apply):
R258738

Additional Considerations (if any):**
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
***
* Job Description:

***
* Job Title:

** Assistant Manager of E-commerce
** Department:
** General
* * FLSA:
** Hourly
* * Revision Date:
** 07/2026
** About Hy-Vee
** At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.
** The Role and Why It's Important
** As the Assistant Manager of E-commerce at Hy-Vee, you'll oversee the full E-commerce operation across all departments; from Aisles Online and food service to pharmacy, made-to-order, and third-party marketplaces. You'll make sure every online order, whether it's picked up curbside or delivered to a customer's door, is fulfilled accurately, on time, and with the quality our customers expect.

If you thrive in a fast-paced environment, love solving problems, and enjoy leading a team that keeps multiple moving parts running smoothly, this role is a great fit for you.
** What You'll Do
** No two shifts are exactly the same, but here's what you can expect:
* Deliver outstanding customer service by greeting customers warmly and going the extra mile to make every interaction a positive one
* Oversee planning, implementation, staffing, and tracking for order fulfillment and delivery across all E-commerce channels, including Aisles Online, food service, pharmacy, made-to-order, and third-party marketplaces
* Continually monitor incoming online orders to ensure prompt, accurate, and on-time fulfillment, requesting additional support from other areas of the store as needed
* Promote Perks+ memberships and E-commerce services to customers and team members
* Review orders for accuracy and assess out-of-stocks and cancellations
* Ensure customer care emails, survey complaints, and third-party complaints are handled appropriately and resolved in a timely manner
* Ensure all payments are properly tendered in the POS for both first-party and third-party orders
* Ensure products are available for online sale and submit local items for images and content as needed
* Coordinate all store deliveries through appropriate planning, scheduling, and resource management
* Manage labor standards and scheduling based on unit-based scheduling and projected order volume
* Maintain communication with the E-commerce Supervisor and other department supervisors
* For Aisles Online: ensure Red Line calls are handled, oversee product location policy, and manage audit processes for third-party shopped orders
* For Food Service and Fast and Fresh: ensure Red Line calls are handled, monitor menu availability and canceled orders, and verify the delivery tablet is operational each morning
* For Made to Order: manage and train users on the MTO system and monitor orders for accurate product procurement and on-time fulfillment
* For Third-Party Marketplaces: oversee TPM operations including Door Dash, Instacart, Grubhub, Uber, and Shipt, train checkout attendants, manage driver quality, and ensure tablets are operational each morning in all necessary departments
* Provide education to employees on new policies and procedures
* Maintain compliance with Hy-Vee's dress code, hygiene standards, and all company policies
* Assist with other tasks and special projects as needed
* You'll receive direction and support from:
Store Director and Store Manager
** Your Skills
** To be successful in this role, you'll need to be able to:
* Deliver outstanding customer service and inspire your team to do the same
* Lead and develop a team across multiple departments in a fast-paced E-commerce environment
* Communicate clearly and professionally in writing and verbally with customers, employees, and vendors
* Identify problems and develop practical, effective solutions
* Work comfortably with computer systems including word processing, spreadsheet, email, and job-specific applications
* Handle confidential information, including sales data, pricing, and operational reports, with…