Assistant Manager

Goodwill Industries of Northeast Iowa, Inc. is seeking an Assistant Manager to oversee retail and operations activities.

This position reports to the Store Manager or Operations Manager and oversees retail or operations activities through the direct supervision of Sales Associates, Utility Workers, Team Leads, ADC Attendants, and Production Workers. The Assistant Manager is responsible for operations in conjunction with or during the absence of the Store/Operations Manager. Primary focus should be the smooth flow of donated goods from collection to sales including receiving, production, security, safety, loss prevention, inventory control, merchandising, and sales transactions.

Provides vision, leadership, direction, and supervision of staff.

• Direct supervision of Sales Associates, Utility Workers, Team Leads, ADC Attendants, and Production Workers.
• Delegates assignments to staff under the direction of the Store/Operations Manager and keeps them informed of changes in policy and trends. Directs, coaches and guides them in their work in order to help them attain individual growth and store goals.
• Demonstrates leadership by holding all team members accountable for established best practices and SOPs.
• Provides comprehensive training of job duties, policies and procedures, ethical codes of conduct, corporate compliance, etc.
• Evaluates performance and takes corrective action when necessary.
• Helps Store/Operations Manager to oversee/monitor the quality and quantity of merchandise and that production output is adequate to meet sales goals.
• Ensures the highest level of customer service to reduce customer complaints and problems.
• Handles cash register processes, money handling, paperwork, and deposits.
• Provides tools, resources, and guidance to team to ensure store runs smoothly and efficiently.
• Maintains top-flight condition and appearance of retail store or warehouse focusing on housekeeping and safety at all times. Communicates needs for repair, fixtures, maintenance, etc. to Store/Operations Manager.
• Contributes to and supports Store/Operations Manager’s vision for execution of merchandising, store presentation, inventory, and customer service relations.
• Ensures that all store/operations documentation including daily/weekly sales, staff schedules, EAPS, production statistical data, etc. is completed in an accurate and timely manner.
• Assists in reviewing applications for vacant positions, conducting interviews, and making hiring decisions.
• Positively represents store/operations and community to internal and external audiences.
• Works collaboratively with Store/Operations Manager and staff to maximize service opportunities and maintain a continuous improvement agenda.
• Reviews and analyzes sales, average transaction, departmental allocation, etc. to establish performance standards, detect trends, and determine proper course of action.
• Works with supervisor and direct reports to promote retail/operations activities and develop and implement strategies resulting in increased revenues.
• Is available during nontraditional hours including some weekend and evening periods.
• Serves as an emergency contact for agencies outside regular business hours.
• Ensures good customer service, quality merchandise, competitive prices, and a donating/shopping experience that meets agency expectations. Maintains systems to measure these activities on a regular basis.
• Analyzes monthly production, sales and donor reports to identify weaknesses and develop strategies to correct them.
• Cover all areas in Store/Operations Manager’s absence, including traveling to other locations.
• Operates forklift truck.
• Completes all duties of the job and all work requirements.
• Models Goodwill’s core values, IMPACT.

• High School Diploma or Equivalent. Minimum of 1 year military service or related full-time employment. Supervisory experience preferred.
• Effective written and verbal communication skills.
• Computer proficiency.
• Ability to handle and maintain confidential information.
• Positive attitude and ability to infect others with similar enthusiasm.
• Loyalty to the agency and its mission and policies.
• Reliable transportation, valid driver’s license, and automobile insurance.
• Willingness to obtain a forklift license if able.
• Ability to use good judgment, discretion, and initiative.

Mid-Senior level

Full-time

Other

Non-profit Organizations