Retail Display Installer – Technology

Retail Display Installer – Technology

Company: 2020 Companies

Location: Travel up to 90 miles from home on average. Paid drive time & mileage reimbursement.

Schedule: Monday–Friday. Weekends are not required.

2020 Companies seeks a reliable, detail-oriented, and self‑motivated Field Service Representative to join our team and represent leading brands like Dell, Intel, Dyson, Google, and HP. In this role, you’ll execute a wide range of in-store tasks, including installing and updating sales floor fixtures and endcaps, performing buildouts, resets, and display repairs, following plan‑ograms and client‑specific directives.

You’ll work independently, meet deadlines, and use mobile applications and technology to complete assignments efficiently and professionally. Strong communication and organizational skills are essential, as you’ll manage store‑level relationships and ensure top‑quality execution on every project.

• Respond promptly and consistently communicate with field services management within 24 hours of contact.
• Maintain up‑to‑date availability and accurately reflect it.
• Complete all assigned jobs on or before scheduled end dates.
• Install and build displays, end caps, and fixtures.
• Complete necessary forms/surveys associated with each job before leaving the site.
• Maintain and update displays according to planograms or client requests.
• Conduct break‑fix repairs to ensure displays and fixtures are fully functional.
• Participate in early morning installations and installations involving a team of 2+ people, and provide solution feedback.
• Manage virtual software and ensure successful execution of related tasks and timelines.
• Assist other team members as needed.
• Adhere to accurate timecard submission and report anomalies daily with needed corrections.
• Work independently in a fast‑paced environment.
• Participate in training and certification programs.
• Track, record, and communicate activity via designated systems/workflows.
• Available for weekend assignments as needed.

• Hours and locations may vary week to week, including occasional weekends; early morning hours are possible, and/or holidays based on store/client requirements.
• Accept and schedule all assigned jobs within 48 hours of receipt.

• Follow all directives as provided, executing fully and completely.
• Collaborate with the shared services team to ensure goals, identify opportunities for improvement, and drive operational efficiencies.

• Build and maintain strong relationships within the shared services team, local/regional markets, clients, retailers, and other stakeholders.
• Foster collaboration and communication within internal teams, clients, retailers, and field representatives.

• Demonstrate professionalism, effective communication skills, and strong leadership while representing the company.
• Set a high standard for behavior, foster a positive work environment, and ensure respectful communication with all team members.
• Work across all aspects of the company and through cross‑functional processes to ensure alignment and operational success.

• Ensure customer and client satisfaction is met and continually improved according to established shared service field KPIs as determined by field management.
• Be open to giving and receiving feedback.

• Must be 18 or older.
• Must be authorized to work in the United States.

• Flexible availability Monday through Friday.
• Weekend and holiday availability as needed.
• Early morning and late-night availability as needed.
• Maintain a minimum of 20 hours of fieldwork within a rolling 30‑day period.

• Climb a ladder up to 10 feet.
• Safely lift and carry up to 60 lbs.
• Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead.

• Adjust to the ever‑changing variety of tasks and work environments.

• Effective communication via phone, text, and email.
• Use a smartphone for clock‑in/out, photo uploads, downloads, and internet connectivity.
• Respond promptly to field services management (typically within 24 hours).