Courtesy Clerk

Join to apply for the Courtesy Clerk role at Hy‑Vee, Inc.

• Job Title: Courtesy Clerk
• Department: Grocery
• FLSA Status: Non‑Exempt
• Reporting Relations: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, Health Wellness Home, Service Managers
• Primary Duties and Responsibilities:
• Provides prompt, efficient and friendly customer service by exhibiting care, concern and patience and treating customers as the most important people in the store.
• Greet and assist customers in a friendly manner, whether in the employee’s designated department or elsewhere in the store.
• Make an effort to learn customers’ names and address them by name whenever possible.
• Assist customers by (examples include):
• Escorting them to the products they’re looking for.
• Securing products that are out of reach.
• Loading or unloading heavy items.
• Noting and forwarding customer suggestions or requests.
• Performing other tasks to enhance the shopping experience.
• Answer the telephone promptly and provide friendly, helpful service to callers.
• Work with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Package purchases.
• Clean registers, restrooms, break room, backroom; sweep and mop the floor; and tend to supply needs.
• Assist customers in transporting purchases to their mode of transportation.
• Help train new courtesy clerks.
• Check prices on products.
• Pull products forward on shelves.
• Bring carts in from parking lot and cart corral.
• Clean can redemption area and empty recycle bins where applicable.
• Stock, face, rotate merchandise, clean shelves, understand shelf tags and locate merchandise in the store and backroom.
• Maintain supplies on front‑end (e.g., paper/plastic sacks, receipt paper).
• Maintain strict adherence to department and company guidelines related to personal hygiene and dress.
• Adhere to company policies and individual store guidelines.
• Report to work when scheduled and on time.
• Secondary
  
  Duties and Responsibilities:
  
  
• Assist in all departments as requested (within wage and hour guidelines).
• Deliver product to customers (within wage and hour guidelines).
• Shovel, salt, and sand walkways.
• Assist in other areas of the store as needed.
• Perform other job‑related duties and special projects as required.
• Knowledge, Skills, Abilities and Worker Characteristics:
• Ability to carry out detailed but uncomplicated written or verbal instructions; handle few concrete variables.
• Ability to perform simple addition and subtraction; copy figures, count and record.
• Understanding and following verbal or demonstrated instructions; write identifying information, request supplies orally or in writing, increased contact with people.
• Physical Requirements:
• Exert up to 50 pounds occasionally; up to 20 pounds frequently; up to 10 pounds constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• Working Conditions: Exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.
• Equipment Used to Perform Job: Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two‑wheeler, pallet jack, box cutter (within wage and hour guidelines).
• Contacts: Daily contact with the general public and occasional contact with suppliers/vendors.
• Education and Experience: No education or experience requirements.

• Seniority Level: Entry level
• Employment Type: Part‑time
• Job Function: Administrative
• Industries: Retail

Employment is contingent upon the successful completion of a pre‑employment drug screen.