Child & Family Services Case Manager

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The Iowa Department of Health and Human Services (HHS), Division of Family Well‑Being and Protection, Bureau of Child Protective Services, is seeking a Child & Family Services Case Manager to join our team. This position is located in Waterloo.

As a Case Manager you will walk alongside families after their initial assessments, helping them navigate challenges and build stronger, safer futures together. Your role is all about building trust and fostering growth.

• Engagement and advocacy
• Crisis management
• Oral and written communication skills
• Observational, critical thinking and analytical skills
• Prioritization and time management

• Assess risk and safety factors affecting children and families in a variety of settings
• Schedule and conduct monthly in‑home visits with parents and children
• Complete timely and accurate documentation, including case notes and court reports
• Attend court hearings and testify as required
• Respond to crisis situations with urgency, offering immediate support and stabilizing interventions
• Collaborate with legal professionals, law enforcement, treatment providers, and other community partners
• Manage a diverse and dynamic caseload with flexibility and analytical reasoning

• Graduation from an accredited four‑year college or university;
• OR the equivalent of four years of full‑time technical work experience involving direct contact with people in overcoming their social, economic, psychological, or health problems;
• OR an equivalent combination of education and experience substituting the equivalent of one year of full‑time qualifying work experience for one year (thirty semester or equivalent hours) of the required education to a maximum substitution of four years.

Designated positions in this job class require applicants to obtain the required Chauffeurs License and endorsements within a period of time as determined by the appointing authority at the time of hire.

• Full‑time, Monday‑Friday, 8:00 AM‑4:30 PM
• Telework may be an option upon successful completion of the six‑month probationary period
• Mileage is paid at $0.50 per mile travelled according to Iowa State Accounting Procedures
• Valid driver’s license is required
• Background checks – applicants will be required to complete a background check to be considered for this position

• Health, Dental and Vision Coverage:
  Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage
• Paid Time Off:
  Vacation (96 hours / year to begin, increasing with years of service), sick leave (144 hours / year), and paid holidays (9 days / year)
• Retirement Plans: IPERS, Retirement Investors Club (RIC), and Employer‑Sponsored Retirement Plan (State of Iowa matches dollar for dollar up to $75 / month)
• Flexible Spending Accounts for medical and dependent care expenses
• Life insurance and free long‑term disability insurance
• Employee Assistance Program
• Employee Discount Programs

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer. HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply. The State of Iowa participates in E‑Verify and complies with federal Right to Work laws.

Entry level

Full‑time

Other

Government Administration

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