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Outreach & Diversion Specialist

Job in Waterloo, Black Hawk County, Iowa, 50702, USA
Listing for: Friends of the Family
Full Time position
Listed on 2026-10-30
Job specializations:
  • Social Work
    Crisis Counselor, Community Health, Community Support Services, Human Services/ Social Work
  • Non-Profit & Social Impact
    Community Health, Human Services/ Social Work
Job Description & How to Apply Below

Street Outreach Coordinator

Develop and deliver street outreach, community engagement, and diversion services throughout assigned service areas.

Key Roles & Responsibilities:

  • Conduct street outreach in assigned service areas to best understand homeless population and provide intervention.
  • Engage individuals experiencing literal homelessness in case management and supportive services.
  • Develop and maintain local partnerships with housing service providers, crisis centers, hospitals, and other programs to assist in quick access to these services.
  • Coordinate diversion efforts in assigned service area.
  • Provide service assessment, crisis counseling, and access to housing programs.
  • Assist with homeless verification and complete PSH certification.
  • Comply with data tracking & documentation requirements.
  • Represent FOF at community and program development meetings as assigned.
  • Conduct follow-up with clients we serve who are currently living on the streets to continuously provide resources.

Job Qualification and

Competencies:

  • Must demonstrate ability to organize, prioritize and plan work to meet deadlines.
  • Ensure confidentiality is in place for all people FOF serves.
  • Bachelor Degree in social work, psychology, related field OR combination of equivalent education and experience.
  • Previous experience in the following preferred: victim services, crisis intervention, housing programming, and/or case management.
  • Ability to travel throughout the FOF service area to provide in-person advocacy services and to other locations within the state as necessary for training purposes.
  • Ability to pass state, federal, and child abuse background checks.
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