Aftersales Advisor - Toyota

Location Toyota Waterlooville Region Hampshire Category Toyota - Waterlooville (STW)
(Service) Vacancy Type Permanent/Full Time Salary £27,000 - £36,000 OTE Competitive Salary (Uncapped) Job Summary

Based in the South and South-West of England, Snows Motor Group isan AM Top 50 automotive retailer covering 20brands across
54franchises. We differentiate ourselvesfrom ourcompetitorsby delivering an exceptional level of service toboth our customers and manufacturing partners. Due to continued success, we are currently on the lookout for an
Aftersales Advisor
to join our
Snows Toyota dealership in Waterlooville.

As an
Aftersales Advisor
you will co-ordinate service activity between customers, parts department, and technicians in an efficient and courteous manner whilst maximising workshop utilisation and acting on opportunities to sell additional products services and parts.

Understanding and qualifying the customers service/repair requirements, advising on estimates of both time and cost to set expectations accordingly.

• Ensuring a prompt and courteous manner when dealing with customer enquiries on parts, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for the parts.
• Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Aftersales Manager.
• Arranging where appropriate loan car/delivery or collection for customer.
• Co-ordinating workshop activity to deliver agreed work, updating the customer on progress including any additional works/costs and invoicing customers on completion of work.
• Collating and submitting warranty claims as per the manufacture’s requirements.
• Working as a full member of the dealership team to provide excellent customer service.

• PC, Microsoft, and web literate.
• Able to plan, organise self and meet agreed work deadlines.
• Attention to detail and maintains good, accurate quality of work.
• Able to react positively to organisational and market changes.
• Delivers a result and makes things happen.
• Delivers excellent customer service.

• Full training and support to help you immerse yourself in the role and Snows values
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
• Birthday day off
• Discounted MOTs, service, and parts
• Recommend a Friend and Introducing a Customer scheme
• Life Assurance benefit
• Snows contributory pension scheme.
• BEN - Employee Assistance Programme.
• Excellent development opportunities to learn and grow with Snows
• Role dependant - tool box insurance

Monday to Friday 08:00 - 18:0 [I cannot match the amplitude correctly because of formatting] but I'm fully transparent.