1st Line Support Engineer

Bennett and Game are partnering with an IT & Cyber Security company actively looking to take on a Junior Engineer to assist in the growth within their business based in Waterlooville.

This is a fantastic opportunity to get real on the job training and development alongside nationally recognised certifications and eventually progressing into 2nd and 3rd Line Support Engineer roles.

• Respond to incoming support requests via phone, email, and ticketing system.
• Log and triage tickets accurately.
• Resolve straightforward technical issues with support from the team.
• Escalate more complex issues appropriately.
• Maintain clear and professional communication with clients.
• Follow internal documentation and standard operating procedures.
• Engage in training, shadowing, and continual learning.

• A genuine interest in IT and a willingness to learn.
• Some exposure to IT support or customer service is a plus, but not required.
• Great communication skills.
• Attention to detail and ability to follow processes.
• Friendly and professional attitude.
• Curious, self‑motivated, and a team player.

• £26,000‑£35,000 base salary.
• Monday - Friday (office hours).
• Full on the job training and certifications.
• 28 days holiday (inclusive of bank holidays).