Retail Associate Manager WATERTOWN | Main St

Join to apply for the Retail Associate Manager WATERTOWN | Main St role at Arch Telecom.

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand!

Job Description

Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RAMs are brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast‑paced, fun environment where customer needs are first. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships.

They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate, and recommend device and service solutions. This is a learning role, where you will develop skills with your team while supporting the Retail Store Manager in all operational duties.

What you’ll do in your role?

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Side‑by‑side sell to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and shared expertise.
• Assist the Retail Store Manager with daily operations and coaching.

Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate

• How our ever‑expanding coverage stacks up in customers’ neighborhoods, providing them with a lightning‑fast LTE network.
• Why plans and services allow customers to live unlimited, feel the love, stay connected, and go further.
• How we’re redefining how wireless is done, down to device and account inspection, review, and troubleshooting.

Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.

Build relationships with and partner with employees across channels, including business and customer service to

• Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
• Successfully identify and handoff small business leads.
• Develop strong peer relationships where we are all accountable for the company’s success.
• Be willing to have a good time while providing first‑class customer experience.

The Ideal Candidate Will Bring

• Leadership.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to lead your team, sharing best practices while serving customers and resolving issues.
• Effectiveness with operational, financial, and performance management.
• Excellent communication skills, to your team and customers.
• Prior wireless sales experience.

What’s in it for you?

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Health benefits for full‑time employees

What “must haves” do you need?

• Be at least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full‑time (40 hours)

Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace a diverse workforce, welcoming everyone to our team. YOU BE YOU!

Seniority level

Entry level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Retail

Apply Now:

Inquiries:

Referrals increase your chances of interviewing at Arch Telecom by 2x.

Sign in to set job alerts for “Retail Associate” roles.

#J-18808-Ljbffr