Assistant Manager

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Hours & Compensation

Full‑time: 40 hours per week. Monday–Thursday 2 p − 10 p;
Saturday 9 a − 5 p. (Asst Mgr can also earn up to a $200 bonus per month.)

• Assist in recruiting, hiring, training and developing a high‑performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight – ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Assist in all front desk related activities including: answering phones in a friendly manner and assisting callers with a variety of questions; checking members into the system; new member sign‑up; taking prospective members on tours; facilitating all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of the facility.
• Assist in ordering supplies using a specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard‑working, enthusiastic and energetic.
• Strong problem‑resolution skills.
• Current CPR certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

All staff will also receive a free Black Card membership after 90 days of employment.

As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include medical options, dental, vision, flexible spending accounts, 401(k) with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.

In addition, we are growing and opportunities for advancement are often available. We take pride in promoting from within!

Employees at a franchise location are employed by the franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.