Manager, Business Intelligence- Retail

Job Description

The General Store Manager (GM) is responsible for the management of the ongoing day-to-day operations of the store, while adhering to Company policies and procedures; direct supervision of staff; maximizing store profits and ensuring a high level of customer services and store appearance.

For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner’s integrated network of businesses delivers value day-in and day-out to our guests and customers across the US.

At Global Partners we embrace the future, investing in the energy transition with initiatives like Global

GLO and supporting the communities in which we operate with our charitable work.

We’re excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We’re looking for passionate people with great ideas to contribute to our company’s future. If you’re motivated by what’s next, Global Partners can provide you the opportunities to push your career to the next level.

• Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team.

• Responsible for guest and associate satisfaction, exceeding brand standards and managing the store’s profitability.

• Select, develop, and effectively lead a highly engaged team.

• Cultivate a positive shopping experience for all guests. Respond to guest complaints or inquiries. Solicit guest feedback, input, and information from various sources. Review information and create a plan to consistently meet the expectations of all guests.

• Staff the store appropriately to cover guest and business demands of a 24/7 operation. Proactively identify hiring needs and effectively manage scheduling and labor hours.

• Coordinate resources, delegate work, and manage time through efficient scheduling and labor usage.

• Conduct all aspects of management training and monitor the training of all associates to ensure proficiency and safety.

• Create and sustain an inclusive store atmosphere, promote mutual respect, and foster a productive, engaged team environment.

• Support the development of associates and store management teams through appropriate talent management processes (e.g., performance management, development plans, career conversations, and development opportunities).

• Provide overall direction and support for the team and monitor and assess work to meet high standards of excellence. Provide feedback, coaching, development opportunities, and participate in hiring decisions.

• Ensure safety, service, and operational efficiency by adhering to policies and programs and by driving continuous improvement actions.

• Lead change initiatives and educate associates on the reasons for change; ensure programs are executed, integrated and sustained.

• Meet or exceed key performance metric targets; deliver merchandise gross profit by executing the merchandise plan and maintain store financial performance.

• Monitor store financial performance trends and manage inventory, cash handling, and loss prevention activities.

• Manage financial plans by reviewing reports and taking action to achieve goals; ensure execution of plans.

• Analyze income statements and utilize reports to ensure store profitability; manage inventory, cash procedures, and vendor relationships as appropriate.

• Build relationships with community partners to connect the store with its community.

• Other duties as assigned.

• Must be available to work flexible hours that may include day, night, weekends and/or holidays.

• Leadership experience in fast-paced retail, food service, or fuel environment preferred.

• Experience selecting, training, and managing staff.

• Experience with labor allocation, sales building, scheduling, and managing expenses.

• Experience coaching and developing team members through proper leadership skills.

• Ability to reach, bend, twist, stoop,…