Cannabis Product Associate; Part-Time), MA

Cannabis Product Associate

Massachusetts

Website:

Ethos Cannabis currently has interests in the cultivation, processing and dispensing of cannabis in Pennsylvania, Massachusetts, Ohio, and is pursuing expansion opportunities. Our goal is to have a clear and compelling consumer‑centric vision focused on helping individuals feel and live better through their experiences with cannabis. Our mission is supported by our relationship with Jefferson Health, a leading academic medical center in the U.S., dedicated to collecting and analyzing valuable real‑world data and developing educational initiatives with a focus on patient outcomes and quality of life.

Jefferson Health is our Academic Clinical Research Center partner for vertically integrated operations under development in Pennsylvania.

The Product Associate will assist the Ethos management team with the activities and operations of the dispensary, while abiding by policies, procedures and operational guidelines. This role is responsible for assisting patients in selecting appropriate products for purchase, preparing orders, executing transactions, cash handling and customer service. Candidates must possess the ability to listen well and communicate effectively to the diverse Ethos patient base.

We are building a strong ethical and team‑oriented culture at Ethos and are looking for this position to be in step with this vision.

We are seeking a passionate, driven, and outgoing Cannabis Product Associates. Our ideal candidate has excellent communication and customer service skills to ensure that patients are well‑informed and satisfied with their purchases. Previous cannabis retail experience is a plus but is not required.

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism.
• Greet all patients in a warm, sincere, and helpful manner.
• Provide an excellent customer experience while assisting in the sale of cannabis products.
• Consistently deliver the ultimate customer experience in all facets from patient entry to exit; ensure each patient receives full attention during their transaction.
• Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints.
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns.
• Guide patients throughout the sales floor within the dispensary, making product recommendations based on patient need and available products.
• Assist patients with choosing the right products according to their ailments.
• Ensure orders are fulfilled efficiently with 100% accuracy at all times.
• Operate cash register, computer‑based POS system, and cash drawer.
• Adhere to company Standard Operating Procedures.
• Verify patient allotment and ensure he/she is eligible to make purchases using the state system.
• Maintain proper cash handling procedures at all times.
• Maintain fully stocked and clean POS counters at all times.
• Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance.
• Maintain cleanliness and organization of dispensary by stocking retail items and supplies, sweeping, mopping, and sanitizing.
• Work as part of a team to ensure sales, patient satisfaction, and that compliance goals are met by designated timelines.
• Ensure opening and closing cleaning and organization is completed.
• Participate in periodic staff meetings.
• Ensure POS counters are ready when dispensary opens.
• Manage inbound phone inquiries and route calls accordingly.
• Adhere to all Medical Cannabis laws.
• Maintain a positive attitude that promotes teamwork.
• Work collaboratively and respectfully with other team members.
• Participate in ongoing education and professional development opportunities.
• Read industry publications to keep up to date on trends.
• Additional duties as assigned by management.

Education:

Minimum of a high school degree required; college degree preferred.

Work Experience:

• 2 years of customer service experience.
• Cannabis experience preferred.
• Local applicants preferred.

Qualificat…