Loading Dock Officer Watertown MA

Full-time Loading Dock Officer, $27.00/hour, Watertown MA

Join to apply for the Full-time Loading Dock Officer, $27.00/hour, Watertown MA role at Northeast Security Inc.

Pay range: $27.00/hr – $27.00/hr

Schedule:

Monday-Friday 7:00am – 3:00pm

Parking is available at the location.

Security Officer

Skills:

• Excellent customer service skills
• Strong attention to detail
• Strong written and verbal communication skills
• Ability to show responsibility and friendliness towards clients and residents.
• Strong professionalism
• Ability to solve conflict/problem solve.
• Maintain the highest ethical and professional standards.
• Must be able to multi-task and self-manage in a dynamic environment.

Responsibilities:

• Monitor all loading dock entry and exit points to ensure that only authorized individuals and vehicles are permitted access.
• Enforce ARE and NES security policies, including badge requirements, sign-in procedures, and safety protocols.
• Conduct visual inspections of incoming packages, equipment, and materials as required.
• Maintain situational awareness of dock activity to prevent unauthorized access, tailgating, or unsafe conditions.
• Report suspicious behavior, unsecured doors, hazards, or unusual activity immediately to the Account Manager & RSOC.
• Coordinate scheduled and unscheduled deliveries according to building policies and loading dock calendar.
• Ensure dock bays, corridors, and freight pathways remain clear, safe, and unobstructed.
• Monitor freight elevator usage and enforce appropriate load-in/load-out procedures.
• Report all elevator malfunctions and open work orders for documentation purposes.
• Document all incidents, safety concerns, vendor issues, or violations in accordance with NES reporting protocols.
• Provide professional, courteous assistance to all tenants, vendors, and contractors.
• Communicate clearly and effectively while enforcing policies.
• Direct individuals to the proper locations while ensuring compliance with building procedures.
• Support special events, major deliveries, and tenant needs with a customer-focused attitude.
• Maintain accurate logs of deliveries, dock access, contractor sign-ins, and any unusual activity.
• Complete incident reports, supplemental reports, and after-action reviews as needed.
• Notify management immediately of escalated issues – such as repeated vendor violations, hazardous deliveries, or access control problems.
• Participate in ongoing training related to access control, emergency response, customer service, and NES/ARE post orders.
• Support training of newly assigned officers to the loading dock as directed by the Account Manager or Supervisor.
• Familiarity with CCURE, SV3, Angus Anywhere, Exacq Vision, or other building systems preferred (training provided).
• Assume other duties as required by either Client or Northeast Security, Inc.

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Distribution and Supply Chain

Industries:
Truck Transportation

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