IT Intern: Luxury Resort Tech Support

Put your technology skills into practice at Nemacolin, where technology plays a critical role in creating exceptional guest, member, and associate experiences across a complex luxury resort environment. As an Information Technology Intern, you will gain hands-on exposure to end-user support, hospitality technology, networking, systems administration, technical problem-solving, and emerging technologies while learning how reliable, responsive technology enables seamless daily operations.

This paid, full-time internship gives you the opportunity to apply classroom knowledge in a dynamic, Forbes- and AAA-rated resort environment, work alongside experienced IT professionals, and complete an experiential project aligned with your academic learning objectives.

What You Will Create

• Seamless technology experiences by serving as a trusted first point of contact for associates, management, and resort guests experiencing technical challenges, providing thoughtful support that keeps their day moving smoothly
• Effective solutions to technology challenges through troubleshooting common hardware, software, application, and network connectivity issues, including support for Microsoft Office 365 and Windows 11
• A responsive IT support experience by providing phone-based technical assistance, accurately documenting work orders, and coordinating timely technician support when an issue requires additional expertise
• Reliable connectivity throughout the resort by assisting with the installation and removal of telephone and data cabling when needed
• Secure and organized system access by creating, modifying, and disabling user accounts across various systems while supporting the department’s operational needs
• Meaningful professional growth through an experiential project focused on an internship-specific learning objective, giving you the opportunity to connect academic concepts with real-world technology challenges in luxury hospitality

What You Can Expect

• A fast-paced, service-focused technology environment supporting both associates and guests across a large luxury resort property
• Exposure to a broad range of IT functions, including application support, hardware and software troubleshooting, networking, telecommunications, user account administration, technical support, and emerging technology
• Regular interaction with associates, members of management, resort guests, and IT technicians, giving you the opportunity to develop both technical expertise and polished communication skills
• Opportunities to explore how evolving technologies, including artificial intelligence, can support productivity, problem-solving, and the delivery of exceptional service
• A schedule that may include varied hours, evenings, weekends, and holidays based on operational needs
• A full-time internship experience designed to complement your collegiate IT, computer science, or related academic program
• The opportunity to complete an experiential project that connects your academic learning objectives to practical work within a luxury hospitality environment

What You Bring

• Curiosity, composure, and a genuine desire to understand how technology can make a difference in a service-driven environment
• Ability to troubleshoot problems, ask thoughtful questions, and communicate technical information in a clear, approachable way
• Willingness to take ownership when an issue crosses your desk and an understanding that excellent IT support is ultimately about people
• Ability to approach each interaction with professionalism, patience, and a solutions-oriented mindset
• Curiosity about emerging technologies, including artificial intelligence, and an interest in understanding how they can be used thoughtfully and responsibly in the workplace
• Adaptable demeanor while navigating…