Group Fitness Instructor

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Are you passionate about supporting families and making a difference in your community? We’re seeking a detail-oriented and customer-focused Childcare Services Representative to join our team in a full-time role. You will be the first point of contact for childcare families, assisting with registrations, billing, and account inquiries. You will help ensure timely and accurate processing of childcare documentation and financial transactions, working collaboratively with program managers and administrative staff.

If you thrive in a fast-paced environment, enjoy problem-solving, and have a heart for service, we’d love to hear from you!

• Create and maintain professional relationships within all levels of the organization and provide excellent customer service internally and externally.
• Communicate and educate households regarding resources and funding opportunities, including workshops, onsite visits, and in-person consultations. Support and assist with community outreach.
• Collaborate with childcare managers to ensure accurate attendance records are maintained and communicated timely.
• Process childcare registrations and attend open houses and informational sessions.
• Input approved financial accessibility and scholarship amounts and communicate amounts with families.
• Communicate all necessary registration information verbally or in writing for all childcare programs under licensing, policies, rules, and regulations.
• Process, track, and follow-up on registrations to ensure complete and accurate records meeting compliance with all applicable policies, laws, and regulations.
• Set up and process third-party billing and private/full pay weekly/monthly invoices.
• Research and recommend changes to childcare billing system to achieve highest childcare reimbursements available from the State of Maine.
• Research and respond to billing and invoicing inquiries from families and third parties.

• Ability to maintain accuracy in time-sensitive situations.
• Ability to manage multiple projects and shift priorities as needed.
• Strong critical thinking and problem-solving skills.
• Strong attention to detail and organization.
• Strong interpersonal and communication skills, both verbally and in writing.
• Strong computer literacy including spreadsheet/database programs.
• Ability to work independently and as a team member.
• Ability to maintain confidentiality.

• REQUIRED KNOWLEDGE/
  
  EDUCATION/CERTIFICATION:
  
  High School diploma or equivalent required; associate degree preferred.
• Prior knowledge of Maine Childcare Subsidy Program preferred.
• Working knowledge of Microsoft Word, Excel, PowerPoint, Adobe, and Outlook.

• Minimum 1 year of customer service experience both face-to-face and by phone.
• Minimum 1 year data entry experience using information systems and/or databases.
• Experience with computerized accounting software (preference given to State of Maine online billing program, and knowledge of DAXKO).

Full-time, 40 hours. Mon – Fri, 8:30 – 5:00.