Patient Financial Services Representative – Generalist, Waterville Kennebec Behavioral Health

Are you detail-oriented? Do you deal well with people? Do you want to join a dynamic billing department? If you answered yes to those questions, we invite you to consider a rewarding opportunity with KBH.

Established in 1960, Kennebec Behavioral Health (KBH) provides comprehensive behavioral health services to individuals and families throughout Central Maine and is proud to be consistently recognized as one of the Best Places to Work in Maine
, offering a supportive, mission-driven workplace focused on making a meaningful difference in our community. We are currently seeking a Patient Financial Services Representative 1 – Generalist. The position is responsible for processing all work related to the Self-Pay and Collections process, while providing support to other billing staff as needed. This position plays a key role in ensuring accurate billing, effective collections, and positive communication with clients regarding their accounts.

This is a full-time position, working five days per week.

Billing Services: run, review, and mail patient statements daily, ensuring accuracy and completeness, update tracking spreadsheets daily for statements mailed and payments collected; work closed accounts and initiate the collections process when appropriate; accept credit card payments over the phone and complete daily cash sheets.
Billing Issue Resolution: manage accounts receivable in accordance with agency standards; access and utilize available online inquiry systems; assist other staff with verifying Maine Care coverage, as needed.

Additional Responsibilities include: contact clients to establish and manage payment arrangements; complete special projects and other miscellaneous assignments as required

• Associates degree,
  or a minimum of three (3) years of related and relevant experience
• Strong data entry skills
• Proficiency in Microsoft Excel and Word
• Knowledge of third-party reimbursement preferred
• Strong attention to detail, organization, and problem-solving skills

If you are passionate about accuracy, teamwork, and supporting access to behavioral health services, we encourage you to apply and become part of the KBH team!

Benefits: KBH is an eligible employer for the Public Service Loan Forgiveness (PSLF) that provides workers with qualifying employment and loan payments federal student debt forgiveness after 10 years or 120 monthly payments.
KBH also offers:

• COMPETITIVE COMPENSATION
• HEALTH INSURANCE WITH 3 OPTIONS FOR PLAN
• DENTAL, VISION & LIFE INSURANCE PAID FOR BY KBH (FOR EMPLOYEE)
• SHORT AND LONG TERM DISABILITY INSURANCE – PAID BY KBH
• 403(B) WITH EMPLOYER MATCH
• SUPPORTIVE, MISSION-DRIVEN WORKING ENVIRONMENT
• GENEROUS PAID TIME OFF TO INCLUDE: 20 VACATION DAYS, 12 HOLIDAYS, 8 SICK DAYS AND A PERSONAL DAY
• WELLNESS PROGRAM WITH SOME REIMBURSEMENTS
• TUITION REIMBURSEMENT
• EMPLOYIEE ASSISTANCE PROGRAM