Customer Support Specialist

Overview

Customer Support Specialist 1 to deliver exceptional customer service to our valued commercial farmers and home gardeners. This is a seasonal role with the opportunity to go full-time depending on performance and business needs. This is an onsite role at our Fairfield, Maine location with opportunity for hybrid. This position is ideal for someone who is passionate about agriculture, thrives in a fast-paced environment, and enjoys solving problems with a smile.

As a Contact Center Specialist 1, you ll be the first point of contact for customers, providing professional, high-quality support across multiple channels. You ll help with everything from order entry and product questions to account updates and catalog requests. Your work will directly contribute to the success of our customers and the Johnny s Selected Seeds mission.

• Starting wage: $18.54/hour
• Incentives:
  
  Shift differentials and performance-based bonuses available
• Schedule:
  
  Full-time, onsite in Fairfield, ME
• Flexibility:
  Varied hours/days as needed

• Handle 50+ inbound calls daily with a focus on one-call resolution
• Provide accurate, timely responses via phone, email, chat, and other channels
• Enter and manage orders across all platforms (phone, email, fax, mail, PO)
• Outbound phone sales campaign
• Support customers with order status, product information, and account updates
• Document product feedback and customer interactions in CRM
• Manage catalog/sample requests, hold orders, and backorder communications
• Collaborate with internal teams to resolve issues and improve service
• Participate in training, buddy support, and trade show order processing
• Maintain accurate records and ensure data integrity in all systems

• High school diploma or GED required
• Prior experience or interest in agriculture, farming, or gardening preferred

• Intermediate computer skills and ability to multitask across programs
• Proficiency in Microsoft Office
• Strong verbal and written communication
• Detail-oriented with excellent problem-solving skills
• Adaptable, self-directed, and able to manage multiple priorities
• Friendly, professional demeanor with a customer-first mindset

• Ability to sit at a computer for 75% of the workday
• Lift up to 25 lbs. Bend, pull, and perform light physical tasks

Johnny s Selected Seeds is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.