Customer Service Representative - Accounts Receivable

Customer Service Representative – Accounts Receivable (Full‑time)

Apply for the Customer Service Representative – Accounts Receivable role at Maine General Health.

Maine General Health is a comprehensive non‑profit system dedicated to enhancing the health of patients, families, and communities. Join us to support our community through your work.

The position is located in the Hathaway Center, Waterville. It involves handling patient billing issues and resolutions, setting up payment arrangements, providing price estimates, calling for collections, and facilitating initial care concerns, all while delivering an exceptional patient experience.

• Manage large amounts of incoming calls
• Build relationships and trust with patients through open communication
• Receive and respond to customer inquiries, providing appropriate solutions in a timely manner
• Review patient account history and contact appropriate resources to investigate and resolve issues
• Refer or elevate issues to appropriate personnel as necessary
• Document patient accounts regarding identified issues and responses taken
• Assist with setting up payment plans and resolving billing/collection errors
• Perform other account‑related special projects

• Demonstrated ability to adapt to an ever‑changing environment
• Positive attitude in all interactions, ensuring customer issues are fully resolved
• Background in finance or health‑care revenue cycle
• Ability to work in a fast‑paced, structured environment handling large call volumes
• Experience navigating payer websites and medical billing software (preferred)
• Working knowledge of insurance programs
• Understanding of HIPAA guidelines
• Excellent communication and analytical skills
• Proficiency with Microsoft Office, Teams, Outlook, Word, and Excel
• 5+ years of extensive customer service experience (strongly preferred)

• Quality health, dental, and vision benefits and wellness programs
• Employee discount program at Maine General Medical Center
• Industry‑leading leave for new parents
• Generous earned time and holiday leave
• Employee Assistance Program for you and household members
• Company‑matching contributions in the 403(b) and 401(a) retirement plans
• Leadership‑supported learning and development resources

We are an equal opportunity employer. Assistive technologies are available. Application assistance for those requesting reasonable accommodation can be requested by contacting HR at (207) 861‑3440.

Mid‑Senior level

Full‑time

Accounting/Auditing and Finance

Accounting

Augusta, ME • $40,000.00‑$75,000.00
• Posted 3 weeks ago