Patient Access Representative - Waterville

Job Summary:

Maine General Health. We’re with you. Be with us!

Maine General Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of our patients, our families, and our communities.

If you are looking for the opportunity to support your friends, family, and your community through your work at Maine General Health...Come be with us.

Patient Access Representative

Maine General Health has an exciting opportunity for you to join our team of Patient Access Representative Professionals. At MGH we believe in a team atmosphere where there is room to learn and grow within the department as well as the organization!

• Performs financial clearance, registration, and clerical duties associated with point-of-service (POS) services
• Meets with patient or patient's caregiver to exchange necessary information and documentation. Explains the process and addresses concerns and questions
• Communicates with unit staff and other appropriate personnel to exchange necessary information and determine placement
• Verifies insurance benefits and obtains precertification/authorization, and ensures verification of medical necessity as necessary. Determines and accepts required payments, including co-pays deductibles, and coinsurance, or refers to financial counselors for follow up
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered into the registration system with timeliness and accuracy

• Relevant customer service experience
• Excellent and demonstrated communication skills
• 1 year of patient registration, scheduling, or other clerical/customer service experience in a medical office setting preferred
• Ability to keyboard accurately and quickly

$18.25 - $31.94

The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.

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Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
• Employees have access to industry-leading leave for new parents.
• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.
• Tuition Reimbursement is available to all employees to further develop skills and career.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Three insurance plans are available to protect your family from the sudden loss of income…