Assistant Director of Operations

Join to apply for the Assistant Director of Operations role at Parkhurst Dining

Are you looking for a values‑driven environment with opportunities to learn and grow? Do you want to join a fun, supportive team where you can build lifelong relationships? At Parkhurst Dining, a brand of Eat’n Park Hospitality Group, we’ve been creating smiles since 1949—one guest, one meal, and one team member at a time. With more than 150 locations across 14 states and nearly 10,000 team members, we are a family‑owned and operated company with deep roots that inspire our future.

Our enduring commitment to our Core Values and our shared purpose, “to Create a Smile,” guide and fuel our growth as a group and as individuals.

As part of the management team, the Assistant Director of Operations works under the direction of the General Manager at a unit with $1.51–3.5M in managed volume to plan, organize, direct, and lead a specific area or cost centre within the client location. This position assumes responsibility for some or all of the following: budget compliance, sanitation, safety, health regulation compliance, food preparation, service of food, and staff training and development;

follows all systems and established procedures. The Assistant Director of Operations interacts with staff, customers, guests, and other facility department personnel. This individual coaches direct reports and/or ensures that hourly team members perform competently in their roles and achieve department goals.

• Ensure every guest and client interaction is welcoming, seamless, and exceeds expectations.
• Inspire and support managers and staff in a collaborative, inclusive environment that encourages engagement and professional development.
• Take ownership of operations, including staffing, budgeting, and performance monitoring, to drive efficiency and excellence.
• Build meaningful relationships with clients, guests, and team members while fostering trust, engagement, and a positive service culture.
• Grow professionally by leading operational excellence, team development, and strategic initiatives within your area.

• 8+ years of professional experience, including 6+ years in food service management; degree in Culinary, Hospitality Management, Business, or related field preferred.
• Responsible for managing a specific area of a cost centre, ensuring high standards in food quality, service, and compliance with company systems and regulatory requirements.
• Skilled in monitoring budgets, tracking costs, controlling waste and over production, and ensuring adherence to financial guidelines.
• Experienced in coaching, training, and supervising managers and hourly team members, ensuring competence, productivity, and achievement of department goals.
• Focused on creating exceptional guest and client experiences, actively seeking feedback, building rapport, and modeling Parkhurst Hospitality standards.

• Schedule:
  
  Full‑time role averaging 50 hours per week, including evenings and weekends.
• Health and Well‑Being:
  Medical, dental, vision, life insurance, and 401(k), Paid Time Off.
• Career Growth:
  Access to Smile Universe training and internal promotion pathways.
• Welcoming and Fun:
  Free meals during shift, monthly family event, and 20% discount at all ENPHG brands.

We believe our team members deserve the same hospitality we give our guests. Wherever you are on your journey, we offer rewards and resources to highlight the important moments, both at work and at home.

Equal Employment Opportunity Statement

Eat’n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.