Tech Support Specialist, Waterville
Listed on 2025-12-12
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
If you’re passionate about technology and enjoying helping others who may have technology issues, KBH has the perfect opportunity for you!
Kennebec Behavioral Health, an agency of about 480 employees which was established in 1960 and named one of the Best Places to Work in Maine for the last 5 consecutive years
, is currently seeking a motivated Technical Support Specialist to join our IT Department in Waterville. As a Technical Support Specialist
, you will play a crucial role in the day-to-day operation of our Help Desk, supporting staff encountering computer-related issues. You will troubleshoot software and hardware problems, providing clear and effective communication to users with varying levels of technical expertise.
- Troubleshoot and resolve software/hardware issues for staff members.
- Provide technical assistance and guidance to staff at all levels of computer proficiency.
- Conduct new hire IT training, to include basic orientation, user account setup, and equipment configuration and deployment.
- Support users through Active Directory, Microsoft Office 365, phone systems, and other software installations.
- Bachelor’s degree preferred, or an Associate’s degree in a computer-related field with at least 2 years of computer support experience (Experience may substitute for education on a year-for-year basis).
- Solid knowledge of Windows 10 and 11, network protocols, and computer hardware and peripherals.
- Experience with Windows server technology and telecommunications systems is preferred.
At Kennebec Behavioral Health, we value your expertise and offer an inclusive, supportive work environment where you can grow professionally.
Ready to make a difference? Apply today and be part of a team that truly cares!
Other Benefits- HEALTH INSURANCE WITH THE CHOICE OF 3 OPTIONS
- DENTAL AND VISION INSURANCE PAID BY KBH FOR THE EMPLOYEE
- LIFE INSURANCE; SHORT AND LONG TERM DISABILITY INSURANCE (ALSO PAID BY KBH)
- 403(B) WITH EMPLOYER MATCH
- COLLABORATIVE AND SUPPORTIVE WORKING ENVIRONMENT
- 65.5 CENTS PER MILE TRAVEL REIMBURSEMENT
- $40 PER MONTH GYM REIMBURSEMENT
- GENEROUS PAID TIME OFF TO INCLUDE: 12 HOLIDAYS, 20 VACATION DAYS, 8 SICK DAYS AND A PERSONAL DAY
- CONTINUING EDUCATION OPPORTUNITIES
- WELLNESS PROGRAM
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).