Assistant Manager

Job Summary

The Assistant Store Manager is the second in charge of operations for a specialty retail farm and ranch store. Responsibilities include delivering legendary customer service, leading the store team, performing operational activities, maintaining a safe environment, and training team members.

• Maintain regular and predictable attendance
• Work scheduled shifts and have the ability to work varied hours, including nights, weekends, and overtime as dictated by business needs
• Uphold and enforce safe and productive work environment policies and procedures
• Deliver Legendary Customer Service through GURA:
  • Greet the Customer
  • Uncover Customer’s Needs & Wants
  • Recommend Product Solutions
  • Ask to Add Value & Appreciate the Customer
• Proficient in all Team Leader and Receiver functions
• Create and foster a welcoming environment and sense of belonging in the Store, ensuring diversity, equity and inclusion are experienced every day across all Team Members, Customers, Suppliers and Communities
• Perform a combination of the following duties during 95% of the day (mix may vary):
  • Assist Store Manager in operations, sales, customer loyalty, and daily task delegation
  • Support Team Member counseling, hiring, scheduling, and training, including product knowledge development and continuous learning encouragement
  • Execute Opening/Closing procedures
  • Transport and make deposits to the bank
  • Resolve customer complaints and ensure a positive shopping experience
  • Champion the Customer Experience and act as GURA Sales Leader
  • Lead freight movement, support merchandising, feed management, and inventory control
  • Operate cash register/computer and supervise cash handling procedures
  • Adhere to loss prevention standards and respond to alarm calls
  • Operate forklift, baler, and safe poultry handling equipment
  • Assist customers with loading purchases
  • Complete all documentation associated with job duties
  • Obtain required licenses or certifications as needed by the business
• May be required to perform other duties as assigned

• Previous retail leadership experience is required
• Farming, ranching, pet/equine, or welding knowledge is strongly preferred
• Must be 18 years of age or older and possess a valid driver’s license
• High school diploma or equivalent is required;
  Bachelor’s in Business Administration or related field is preferred
• Ability to read, write, and count accurately

• Ability to perform and execute primary responsibilities of team members
• Strong interpersonal skills and ability to resolve issues ethically with minimal conflict

• Indoor environment with moderate noise; outdoor lots are hard surfaces (concrete, asphalt)
• Ability to work outdoors in adverse weather conditions
• Shift lengths typically 4 to 8+ hours, varying by store
• Adherence to company safety training and guidelines

• Non-sedentary; requires frequent movement throughout store and outdoor areas
• Move and transfer merchandise up to 50 pounds; push and pull up to 2,000 pounds with MHE
• Occasionally lift or reach overhead; regularly stand, kneel, twist, crouch, squat, bend, stoop, climb ladders for up to 12 hours
• Operate & use all store equipment (dolly, handtruck, forklift, baler, computer, cash register)
• Read, write, and count accurately; communicate effectively with team members and customers
• Process information/merchandise through point-of-sale system; handle birds/poultry as required
• Complete required training and certifications (including propane dispensing for eligible age)
• Travel and drive or operate vehicle for business needs

This job description represents an overview of the responsibilities for the above referenced position and is not intended to represent a comprehensive list. A team member should perform all duties as assigned by their supervisor.

At Tractor Supply, our Team Members are the heart of our success. We provide a competitive benefits package that includes medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits eligibility for part‑time Team Members begins after 15 hours per week over a 90‑day lookback period. Please visit our benefits portal for detailed policies and leave information.