Billing & Revenue Operations Analyst

Billing & Revenue Operations Analyst (BRO
170726) Watford, England

Salary: GBP
30000 - GBP
40000 per annum + OTE

Billing & Revenue Operations Analyst

Watford, Hertfordshire

Full-Time | Permanent

MSSI Infrastructure is looking for a proactive and commercially minded Billing & Revenue Operations Analyst to join our Finance team.

This is more than a traditional credit control role. We're looking for someone who enjoys investigating complex issues, resolving long-standing billing and reconciliation challenges, and working with stakeholders to ensure revenue is accurately billed, reported and collected.

If you're naturally curious, confident with data, and motivated by finding solutions rather than accepting the status quo, we'd love to hear from you.

• Managing a portfolio of customer accounts and outstanding debt positions.
• Driving cash collection activities and reducing aged debt.
• Investigating and resolving billing discrepancies and client queries.
• Reconciling billing platforms against customer-certified positions.
• Producing reports, analysing data and identifying trends.
• Maintaining accurate records across business systems.
• Supporting invoicing and client charging processes during peak periods.
• Building strong working relationships with customers and internal stakeholders.

You'll likely come from a background in:

• Credit Control
• Billing Operations
• Revenue Management
• Accounts Receivable
• Finance Operations

You'll also have:

• Strong Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP and data analysis.
• Excellent reconciliation and problem-solving abilities.
• Experience managing customer accounts and debt recovery activities.
• Confidence to challenge information constructively and work from evidence.
• Strong communication and stakeholder management skills.
• The ability to remain calm, organised and focused under pressure.
• A self-starting, hands-on approach and a desire to see issues through to resolution.

We're particularly interested in candidates who can demonstrate:

• Ownership of complex or long-standing billing issues.
• A track record of resolving disputed debt.
• Strong analytical thinking.
• Confidence in handling challenging stakeholder conversations.
• Persistence, resilience and attention to detail.

At MSSI Infrastructure, you'll be part of a business supporting major infrastructure projects across the UK. You'll join a collaborative team where your contribution directly impacts cash flow, operational performance and business success.

If you're someone who enjoys uncovering root causes, solving problems and making a measurable difference, we'd like to hear from you.

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