Sales Administrator

Your new role

My client is looking for a highly organised and customer-focused Sales Administrator to support their UK customer base and play a key role within the Sales team. This role is ideal for someone who enjoys being the first point of contact, can build strong relationships with key accounts, and thrives in a fast-paced, detail-oriented environment.

As a Sales Administrator, you will ensure customers receive a seamless experience, from handling general queries to supporting the day to day management of key customers. This role also offers excellent opportunities for professional development and progression.

Key Responsibilities

• Act as the first point of contact for UK customer queries via phone, email, and online platforms
• Manage and maintain key account relationships, ensuring high levels of service and satisfaction
• Process customer orders accurately and in a timely manner.
• Maintain up-to-date customer records, documentation, and CRM data
• Support with administrative tasks including reporting, order tracking, and account updates
• Coordinate with internal departments to ensure customer needs are met
• Assist in preparing quotes, proposals, managing invoices and maintaining sales records
• Monitor and follow up on open issues to ensure timely resolution
• Contribute to continual improvement of customer service processes

• Proven experience in a Sales Administration, Customer Service, or similar administrative role
• Strong stakeholder management skills with the ability to build effective relationships
• Excellent communication skills, both written and verbal
• High level of attention to detail and accuracy
• Strong organisational and time-management abilities
• Ability to manage multiple priorities and work to deadlines
• Proficient in Microsoft Office (Excel, Outlook) and CRM systems
• A proactive approach with a willingness to learn and develop in a growing organisation