Engineering Service Coordinator - FTC

Overview

Here s your chance to join a busy, customer-focused service team, where you ll play a critical role in ensuring high-quality maintenance and repairs across national contracts. If you re organised, proactive, and enjoy keeping things running smoothly in a busy operation, this could be your next move. Read on!

Location: based just outside of Watford, Hertfordshire — easily commutable from Harrow, Wembley, Barnet, St Albans, etc.

Salary: up to £30,000 depending on your experience. This is a 1 Year Fixed Term Contract to cover a period of maternity leave.

• Logging and closing jobs, allocating jobs to Engineers, to meet daily SLAs
• Maximising daily job completion rate and reallocating jobs where needed
• Maintaining accurate data and reporting for internal teams and clients
• Monitoring SLAs and KPIs to ensure contractual obligations are met
• Sending out quotes, resource planning, and emergency work scheduling

Maybe you ve worked in a Facilities Management helpdesk, or as a Scheduler for engineers? This job would be a great match.

• Strong organisational and communication skills, confident in dealing with internal and external stakeholders
• Experience with service systems, CRM, or field-service scheduling tools (e.g., Service Max, Salesforce, Dynamics)
• Knowledge of reactive/planned maintenance scheduling and KPI reporting
• Customer-focused, team-oriented, and reliable, with a commitment to continuous improvement
• Experience in the food service industry would be a bonus

If you re customer-focused, proactive, resilient under pressure and have great problem-solving skills, this job is for you! Apply today.