Parts Advisor

Overview

We are looking for a reliable and customer-focused Parts Advisor to join a busy aftersales department. The role is key to supporting the workshop and service team by ensuring accurate parts supply, stock control and excellent customer service.

• Identify, order and supply vehicle parts and accessories accurately
• Support workshop technicians by ensuring timely availability of parts
• Deal with trade and retail customers face-to-face and by phone
• Process parts invoices, returns and warranty claims
• Maintain accurate stock records and carry out regular stock checks
• Use electronic parts catalogues and dealer management systems
• Upsell parts and accessories where appropriate
• Maintain a clean and organised parts department

• Previous experience as a Parts Advisor (automotive background preferred)
• Strong knowledge of vehicle parts and parts catalogues
• Excellent communication and customer service skills
• Well organised with strong attention to detail
• Confident working in a fast-paced environment
• Good IT skills and experience using DMS systems
• Full UK driving licence (preferred)