Key Accounts Hire Controller

Vacancy:
Key Accounts Hire Controller – Plant Hire

We are seeking a Key Accounts Hire Controller to join a small dedicated team in Hertfordshire.

As a leading Specialist Construction Products Recruiter, SRS Recruitment Solutions is working on behalf of a leading supplier of plant hire for the construction industry who, due to continued success, are recruiting a Key Accounts Hire Controller.

Our client is one of the UK's most respected construction support businesses, providing nationwide plant hire, transport, training, and labour solutions. Established over four decades ago, the company has grown into a market leader, supporting many of the UK's flagship infrastructure and construction projects.

This is a fast‑paced and customer‑focused position where you will support major account customers with their plant hire requirements. You will coordinate hire enquiries, manage quotations, liaise with internal departments, and ensure customers receive a seamless service from enquiry through to delivery.

• Managing incoming hire enquiries from key account customers
• Providing product guidance and recommending suitable equipment solutions
• Preparing accurate quotations and processing hire requests
• Coordinating with operational teams to ensure equipment availability and timely delivery
• Working closely with logistics, credit control, transport, and depot teams to fulfil customer requirements
• Building and maintaining strong relationships with customers and internal stakeholders
• Monitoring customer requests and ensuring queries are resolved efficiently
• Supporting the achievement of departmental service and profitability objectives
• Maintaining accurate records and updating internal systems
• Visiting customer sites when required to strengthen relationships and gain a better understanding of project requirements

The ideal candidate will be highly organised, customer‑focused, and capable of managing multiple priorities within a busy commercial environment.

• Excellent communication and relationship‑building skills
• Strong organisational skills and attention to detail
• A proactive and solutions‑focused approach
• The ability to work effectively under pressure and meet deadlines
• Good IT literacy and confidence using business systems and Microsoft Office applications
• Strong administrative and coordination skills
• A positive attitude and willingness to collaborate across departments
• Previous experience within plant hire, tool hire, construction support services, customer service, sales support, or hire desk environments would be advantageous

• Competitive salary package
• Ongoing training and career development opportunities
• Supportive and collaborative working environment
• Employee wellbeing initiatives
• Opportunities to progress within a growing and successful business
• The chance to work with a market‑leading organisation supporting major UK construction and infrastructure projects

Location/Area:
Hertfordshire (Office‑based)

Salary:
Negotiable, basic salary (DOE)

Package: 25 days holiday + bank holidays, £250 'Love to Learn' voucher each year to support your personal growth and learning goals, subsidised gym membership, enhanced maternity and paternity leave, mental health and wellbeing support programmes.