Digital Trading Manager

Hybrid role working a minimum of 2 days a week from our offices in Croxley Park, Watford About the Role At H. Samuel, we're proud to be part of life's biggest moments. From engagements and anniversaries to personal milestones and meaningful gifts, our customers trust us to help them celebrate what matters most. As part of our ambitious growth plans, we continue to invest heavily in our digital capabilities, enhancing our platforms, elevating the customer experience, and expanding our eCommerce team.

This is an exciting opportunity to join us as we build a best-in-class digital function that will drive the next phase of our growth. As Digital Trading Manager, you'll play a pivotal role in shaping how customers experience our brand online. Reporting to the Head of Ecommerce Trading, you'll own the commercial performance of the H. Samuel website, driving growth in revenue, conversion and customer engagement through a customer-first, data-led trading strategy.

This is an opportunity to lead the trading direction of one of the UK's best-known jewellery brands, combining commercial leadership, strategic thinking and operational excellence. You'll work across Ecommerce, Marketing, Merchandising, Analytics, Finance and Technology to deliver exceptional customer experiences and achieve ambitious growth targets. You'll have the autonomy to shape strategy, influence key decisions and play a significant role in accelerating H.

Samuel's digital growth journey, while helping millions of customers celebrate life's most meaningful moments. Key responsibilities include Owning the commercial performance of the H. Samuel website, delivering against revenue, conversion and profitability targets. Defining and delivering the digital trading strategy, ensuring it supports both immediate commercial objectives and long-term business growth. Leading the trading calendar, bringing key campaigns, promotional events and seasonal moments to life online.

Using data, insight and customer behaviour to identify opportunities, optimise performance and improve decision-making. Championing continuous improvement of the customer journey through testing, personalisation and conversion optimisation. Leading onsite merchandising, navigation, search and product presentation to maximise customer engagement and sales performance. Building strong partnerships across Marketing, Merchandising, Technology, Finance and Customer Experience teams to deliver aligned commercial outcomes. Providing insight, recommendations and performance updates to senior stakeholders, helping shape future trading priorities and investment decisions.

Leading, coaching and developing a high-performing Digital Trading team. What success looks like in this role Delivering sustainable growth in revenue and profitability. Improving conversion, customer engagement and overall trading performance. Creating seamless and compelling customer journeys that inspire customers to shop with confidence. Building strong cross-functional relationships and influencing key business decisions. Developing a highly engaged and capable trading team.

About You The successful candidate will be a commercially-minded ecommerce leader with a proven track record of driving online growth in a fast-paced retail environment. You combine strategic thinking with a hands-on approach and are passionate about using data, insight and customer understanding to deliver results. Skills and experience you will bring include:
Significant experience in ecommerce trading, digital commerce or online retail leadership. A strong track record of delivering revenue growth and commercial performance through digital channels. Excellent commercial acumen and analytical capability Experience using tools such as Adobe Analytics, Contentsquare and advanced Excel to drive decisions and performance. Expertise in customer journey optimisation, testing and conversion improvement. Strong stakeholder management skills and the ability to influence at all levels.

Experience leading and developing high-performing teams. We are passionate about our profession, and together we can help you realise your full potential. Come…