Repairs Planner

We are currently recruiting for an experienced Repairs Planner to join a busy Property Services team, coordinating responsive repairs and maintenance across a social housing portfolio. This is an excellent opportunity for a housing professional with strong repairs planning and scheduling experience to join an established team.

• Manage tenant/resident repair enquiries and assess repair requirements
• Schedule and coordinate repairs, appointments and operative diaries
• Allocate works to operatives and contractors
• Liaise with residents, contractors and internal teams
• Manage customer expectations and resolve enquiries at first point of contact where possible
• Monitor workloads, capacity and repair timescales
• Maintain accurate records using housing management, repairs and CRM systems
• Escalate complex repairs, compliance and health & safety issues
• Work to agreed KPIs, SLAs and customer service standards

• Essential:
  Previous experience within social housing, housing associations, local authority housing or housing repairs
• Experience as a Repairs Planner, Repairs Scheduler, Maintenance Planner, Repairs Coordinator or similar
• Strong knowledge of responsive repairs and housing maintenance
• Experience scheduling operatives, managing diaries and coordinating appointments
• Excellent customer service and communication skills
• Strong organisational and problem-solving abilities
• Experience using housing repairs, scheduling or CRM systems
• Ability to manage competing priorities and work to deadlines and targets

• £20 per hour Umbrella
• Hybrid working
• 3 month contract with potential of extention
• opportunity within a social housing/property services environment
• Opportunity to work with an established Property Services team

Salary: £20 – £22/hour null

Job Type: Contract

Location: Watford