Band 7 - Shared Patient Record Utilisation and Adoption Change Lead

Go back West Hertfordshire Teaching Hospitals NHS Trust

The closing date is 28 September 2026

We are seeking an enthusiastic and experienced change professional to lead utilisation, adoption and benefits realisation for the Shared Patient Record service. This is an exciting opportunity to work across health and care organisations, helping clinicians and operational teams make better use of shared information to support safer, more coordinated and person-centred care.

You will have significant experience of supporting the adoption, implementation or optimisation of digital healthcare systems in the NHS or a similarly complex environment. You will bring strong change management, stakeholder engagement, training, communication and analytical skills, together with a sound understanding of healthcare workflows, information governance and the benefits of shared records and interoperability.

You will be proactive, organised, collaborative and resilient, with the ability to manage competing priorities and explain complex digital concepts clearly to technical and non-technical audiences. A relevant degree-level qualification or equivalent experience, alongside evidence of continuing professional development, is essential.

You will lead engagement, communications, education, training and change activities that embed the Shared Patient Record into clinical and operational workflows. You will analyse utilisation and adoption data, identify opportunities for improvement, communicate benefits and service developments, coordinate user enquiries, and work closely with clinical, operational, digital, information governance and supplier stakeholders.

You will lead adoption, utilisation and benefits realisation for the Hertfordshire and West Essex Shared Patient Record. You will work with clinical, operational, digital and information governance teams to embed the service into everyday workflows; deliver training, demonstrations, communications and user guidance; analyse utilisation and benefits data; and identify targeted opportunities to improve uptake and user experience. You will coordinate enquiries, enhancement requests and service improvements, escalating issues through appropriate governance routes.

We are looking for an experienced digital change professional with excellent stakeholder engagement, communication, facilitation, training, analytical and organisational skills. You will be proactive, collaborative and resilient, able to explain complex digital concepts clearly, manage competing priorities and build trusted relationships across organisational boundaries. Supporting the development of future interoperability roadmaps, NHS App integration and emerging Single Patient Record priorities.

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

We offer a variety of flexible working options as we recognise the importance of a good work life balance.

If you have a disability or long-term health condition and require…