Head of Product

We're seeking a strategic Head of Product to lead and oversee the Digital, Customer & Marketing function within Wickes technology. In this role, you will define the product vision and overarching roadmap, own cross-functional delivery, drive strategic milestones, and align with key executive stakeholders.

You will champion modern product management practices across the technology organisation, ensuring that Digital, Customer & Marketing products directly drive customer engagement and support broader business growth.

Additionally you will be responsible for the transformation of the eCommerce platform. Working across the Business and Technology teams to prioritise and lead this transformation, building and sustaining a team to deliver this significant change and ensuring suitable governance is in place through the journey.

Jointly accountable with the Senior Business Owner for the building of the Product roadmap

Work with the Senior Business Owner, Product Owner and Product Delivery Manager to review and approve the Product Roadmap, ensuring it is realistic and achievable.

Ensure both business and technology needs are considered in combination when roadmaps and delivery plans are produced for the Product Family.

Develop a clear understanding of, and contribute to, the overarching technology strategy in order to drive the tech roadmap, ensuring alignment with the overall Wickes business need.

Set up and drive governance across the Product Family, according to specific needs of each product area, ensuring product performance, monitoring, decision‑making, and product direction is accommodated.

Ensure decision‑making is clear and timely in order to drive progress against the Product Roadmap.

Work with the Product Delivery Manager and Product Owner to put in place clear communication plans to provide clear updates on progress and issues across the Product Family.

Represent technical requirements within the broader business strategy, influencing business plans to accommodate the business's technology needs.

Line management of technology‑focused roles within the fusion team

Build and develop the fusion team to provide a cohesive blend of skills meeting the needs of the product family through strategic hiring and professional development.

Display strong leadership and influencing skills to focus the team on the required output/KPIs and maximise the effectiveness of the product family.

Manage resource allocation and capacity planning alongside strategic vendors to ensure the needs of the Product Family are met within budget and time constraints.

Work with the Senior Business Owner to set the key performance indicators (KPI) for the Product Family.

Provide clear direction to the Product Owner and Product Delivery Manager to produce KPIs across Product, Engineering and Delivery.

Monitor and use KPIs through regular governance checkpoints to assess and manage Product Family performance, and influence daily operations and strategic product decisions in conjunction with the Head of Service Management.

Protect the day‑to‑day operations of the product family and act as a point of escalation, as needed, in coordination with the Heads of Service Management.

Drive the setup of processes to ensure smooth, timely operation of the Product Family, covering ongoing requirement generation, governance mechanics, decision‑making, engineering practices, etc.

Set up and manage a strategic approach to tech debt, including acceptance of new technical debt and ongoing backlog resolution.

Establish clear relationships with Wickes preferred strategic vendors. Build…