Service Advisor
Job in
Watford, Hertfordshire, NN6, England, UK
Listed on 2026-01-30
Listing for:
Pembrook Resourcing
Full Time
position Listed on 2026-01-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
Location:
Watford, Hertfordshire
Salary: £28,000 – £36,000 OTE
Hours:
Full-time, Monday–Friday with Saturday rota
About the Role
We are looking for a customer-focused and organised Service Advisor to join a busy Aftersales department in Watford. You will be the main point of contact for service customers, ensuring a smooth and professional experience while supporting workshop efficiency and driving service revenue.
Key Responsibilities
* Manage customer bookings for service and repair work
* Greet customers and complete vehicle check-ins and handovers
* Explain work required, costs, and timescales clearly
* Liaise with Workshop Control and Technicians to manage workflow
* Keep customers updated throughout the service process
* Upsell service, maintenance, and repair work in line with brand standards
* Handle customer queries and resolve concerns professionally
* Ensure job cards, invoicing, and service documentation are accurate
* Work towards departmental KPIs including CSI and upsell
About You
* Previous experience as a Service Advisor or in a customer-facing automotive role (preferred)
* Strong communication and customer service skills
* Confident upselling and objection handling
* Well organised and able to work under pressure
* Experience with dealer management systems (Kerridge, Pinnacle, CDK, etc.)
* Full UK driving licence
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