Helpdesk Operator

Overview

We re currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 22 hours per week.

We re currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in Healthcare on a part time basis, contracted to 22 hours per week.

As a Helpdesk Operator, you will use your skills to maintain a high standard of helpdesk services within a busy healthcare setting. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here s an idea of what your shift pattern will be:

• Mon:
• Tues:
• Weds:
• Thurs:
• Fri:
• Sat:
  Weekends only
• Sun:
  Weekends only

Could you bring your spark to Healthcare? Here s what you need to know before applying:

• Undertaking telephone calls in a busy Hospital Helpdesk
• Responsible for ensuring all tasks are logged accurately and allocated to correct operative
• Ensuring all calls are answered promptly, politely and professionally
• Ensuring all tasks are closed off in a timely manner
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Health & Safety regulations

• Have previous experience within a similar role either in Customer Service or Call Centre environment
• Have excellent communicational and IT Skills
• Be adaptable and easily embrace changing priorities
• Be a brilliant communicator and easily build relationships
• Strive for excellence in an eager and motivated manner
• Take initiative and make decisions that are right for our customers
• Possess the ability to work under pressure
• Demonstrate exceptional timekeeping and reliability

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.