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Ecommerce Customer Service Rep

Customer Journey & CX Strategy Lead

Job in Watford, Hertfordshire, NN6, England, UK
Listing for: ASOS.com
Full Time position
Listed on 2026-02-15
Job specializations:
  • Customer Service/HelpDesk
    Ecommerce, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A global fashion retailer in Watford is in search of a Customer Journey Manager to lead the design and improvement of customer care experiences. The role involves collaborating with various teams to streamline customer journeys and champion customer satisfaction. Ideal candidates will possess significant experience in customer experience strategy, agile methodologies, and have a strong background in eCommerce. The company promotes diversity and offers a supportive work environment, including benefits like employee discounts and flexible working arrangements.
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