Customer Service Specialist

Job Description

As a Customer Service Specialist
, you will be the first point of contact for customers, vendors and dealers, delivering clear, efficient and high‑quality support. You’ll handle enquiries across phone and email, manage contract updates, maintain accurate documentation and help ensure smooth operational processes. With a strong focus on service, accuracy and continuous improvement, you’ll contribute to positive customer outcomes and support the overall efficiency of our team.

Find out more here about how you can unleash your full potential at DLL.

• Providing exceptional customer services on the front line, handling contact with vendors, dealers and customers via phone and email.
• Translating customer needs to the best customer outcomes.
• Making (administrative) changes in existing contracts throughout the lifetime of the agreement.
• Providing settlement quotations in line with process and agreement guidelines.
• Ensuring HPI monitoring is continuously reviewed and kept up to date, minimizing risk.
• Uploading invoices to third‑party platforms including Ariba and Coupa.
• Documenting and archiving data.
• Identifying and referring any new business opportunities.
• Supporting process improvements and contributing to the follow‑up of these improvement suggestions.
• Escalating complaints to the Complaints Team.

• 25 days paid annual leave (plus public holidays) based on a 35‑hour working week.
• Short Term Incentive Plan based on DLL results and personal performance.
• Non‑contributory pension scheme.
• Private Healthcare Scheme.
• Two working days per year volunteering for a local charity.
• Flexible hybrid working.
• Career development opportunities: online learning, member development programs.
• Click this link for an overview of all the benefits in your region.

• Commitment to service excellence, assisting all stakeholders with queries and system changes on live contracts within agreed SLAs.
• Strong written and verbal communication skills.
• Attention to detail.
• Accountability – taking ownership for the customer experience and having a passion for helping internal and external customers.
• Thinking commercially when making decisions and prioritising workload.
• Flexibility to adapt in the role to meet the needs of the business.
• Commitment to DLL’s continuous process improvement (CPI) culture.

• Experience in equipment leasing/vendor finance and/or customer service.
• Ability to take responsibility and be proactive on new matters and projects.

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

• Connection – Build meaningful connections with other DLL members.
• Health – Manage mental, emotional and physical health.
• Finance – Provide learning opportunities to help members achieve personal financial health.
• Lifestyle – Maintain balance between work and life priorities.

These are the things that matter to our members and the wellbeing of our members matters to DLL.

• Deadline for application: 27th February 2026 (Due to high volume of applications this requisition may close prior to posted close date).
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website.
• DLL’s referral program applies.
• For more information, please contact our Talent Acquisition Partner Natalie Gray via

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier‑free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

DLL, a great place to build your career. DLL is a global asset finance company that partners with manufacturers, dealers,…