Advice Support Volunteers

Make a difference in your local community by supporting clients through our advice and information services, in a fast-paced, client-facing role.

Following a period of initial training, you will support our clients to navigate our advice and information services in the role of Advice Support volunteer. Your main responsibilities will include:

• Greeting clients at the waiting area and following the triage process
• Responding to telephone enquiries from clients and making telephone calls to clients
• Providing digital support to clients needing help with online forms and digital tasks
• Updating client records on the case management system
• General office admin including scanning, copying, filing and posting.

• Gain valuable skills and experience
• Work as part of a friendly team
• Opportunities for learning and development
• Contribute to a service that makes a difference to people in your community.

No prior experience is required, but you will need to have:

• Good communication skills in writing, in person and over the telephone
• Ability to use case management systems(with training)
• Ability to remain calm under pressure
• Ability to work collaboratively with colleagues for the benefit of clients
• Willingness to be flexible and adaptable according to the needs of the service
• Understanding of and commitment to the aims and principles of the Citizens Advice service.

This is a challenging yet rewarding opportunity to give something back to your community. We offer a supportive and inclusive working environment in which you will work as part of a team of like-minded people. Full training and support are provided with continual opportunities for learning and development. We will also reimburse your travelling expenses. We welcome volunteers from all backgrounds and walks of life to reflect the community we serve.

"It's a fantastic way to be in contact with other people, doing something purposeful-and sometimes difficult-but always enjoyable. The people that you are with, whether that's colleagues or clients, are a pleasure to be around"
- Roy, Housing Adviser and Advice Support Volunteer

We give people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem.