Patient Services Representative

Overview

Mini Med is seeking an independent, talented Patient Services Representative to provide customer support to Norwegian users of our diabetes devices. The role is based in Watford on a hybrid basis, supporting a global team and ensuring an excellent customer experience.

• Provides advice and support to customers, dealers, distributors and sales personnel, responding to product‑related questions and delivering safe and reliable technical support.
• Accurately and consistently documents customer feedback and troubleshooting completed on the call.
• Ensures on‑or‑above‑target compliance with call quality standards, and manages time effectively by prioritizing calls, follow‑up, and administrative tasks to achieve team and individual key performance indicators (KPIs).
• Acts as a liaison between sales personnel and technical staff.

• Norwegian required, plus English (both written and oral).
• Requires full job knowledge of systems and procedures obtained through prior work experience or education.
• Effective multi‑tasking ability (navigating between programs to access customer data and input text during a call).
• 1‑2 years of work experience in a customer service environment.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Mini Med offers a competitive salary and flexible benefits package that supports employees at every stage of their career and life.

Mini Med is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Mini Med will provide reasonable accommodations for qualified individuals with disabilities.