Bilingual Customer Service Representative; English & Italian

About the Role

As a Patient Services Representative in Proactive Services, you will help make every day a better day for people with diabetes. You will predominantly engage through proactive outbound support, starting with onboarding coaching and continuing throughout the Mini Med therapy journey. Your focus is to build confidence, enable therapy success, and strengthen long‑term loyalty, working closely with internal partners to deliver coordinated support for people with diabetes and their carers.

• Deliver proactive outbound support at key stages of the therapy journey, aligned to defined outreach programs to build confidence in daily management and strengthen long‑term retention.
• Guide people with diabetes and carers to education, resources, and self‑service tools that simplify care and enable self‑management.
• Contribute to ongoing program and process improvements to enhance outreach effectiveness.
• Collaborate effectively within the team, adapting to changing priorities and ways of working to meet customer needs.
• Manage proactive outreach, follow‑ups, and administrative tasks effectively while meeting KPIs.

• Bachelor’s degree or at least 1 year of customer service or support experience in a contact center, office, helpdesk, or similar environment.
• Multilingual; fluent in English and Italian.
• Strong communication and interpersonal skills with a customer‑first mindset.
• Proactive and organised, with strong time management and ability to prioritise.
• Digitally confident and adaptable, with the ability to learn new tools and processes in an evolving Med Tech environment.

The above statements describe the general nature and level of work performed in this position but are not exhaustive.

Mini Med offers a competitive salary and flexible benefits package designed to support you at every stage of your career and life.

It is the policy of Mini Med to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Mini Med will provide reasonable accommodations for qualified individuals with disabilities.