Bilingual Customer Services Representative; Danish & English

Bilingual Customer Services Representative (Danish & English)

Location:

Watford, Hertfordshire, United Kingdom.

Employment type:

Full time, hybrid (remote/on-site). Posted 6 days ago. Job requisition  R-800236.

We are looking for an independent, talented Customer Services Representative who can provide support to our customers using our equipment. If you are a Danish speaker, emotionally intelligent and empathetic, you may be our next support representative to join our dedicated customer services team in Watford on a hybrid basis.

• Provide advice and support to customers, dealers, distributors, and sales personnel, responding to product‑related questions and delivering safe and reliable technical support.
• Accurately and consistently document customer feedback and troubleshooting completed on the call.
• Ensure on or above‑target compliance with call quality standards and manage time effectively by prioritizing calls, follow‑up, and administrative tasks to achieve team and individual key performance indicators (KPI).
• Act as a liaison between sales personnel and technical staff.

• Danish required together with English both written and oral.
• Requires full job knowledge of systems and procedures obtained through prior work experience or education.
• Effective multi‑tasking (navigating between programs to access customer data and input text during call).
• 1‑2 years work experience in a customer service environment.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Mini Med offers a competitive salary and flexible benefits package. We support employees at every stage of their career and life through a wide range of benefits, resources and competitive compensation plans designed to assist you at every stage of your career and life.