Tusker EET Cancellations Executive – FTC

Job Details

End Date:
Thursday 18 June 2026

Salary Range: £31,379 - £33,030

We support flexible working –  for more information on flexible working options

Flexible Working Options:
Flexibility in when hours are worked

Job Description

Summary:

Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent

• JOB TITLE:
  
  Tusker EET Cancellations Executive – (12 month FTC) Watford
• SALARY: £31380
• LOCATION(S):
  Watford
• HOURS:
  
  Full-time
• WORKING PATTERN:
  Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained unless an exception is requested whereby we will adapt and support

Working within the Employee Engagement Team you will be responsible for cancelling and retaining vehicle orders where possible. You will be expected to deal with each cancellation request, reporting, improvement of processes where trends appear, build relationships with dealerships and manufacturers

• A warm, enthusiastic, and outgoing personality and communicate with drivers via email/phone and be able to have difficult conversations when cancellation fees are applied
• Have a confident telephone manner, experienced with inbound and outbound calls with a consultative approach to overcome customer objections, to reclaim cancelled orders where possible.
• A proven ability to proactively plan, problem solve and prioritise and liaise with the dealership via Leaselink/phone/email
• Ability to work well under pressure to be able To manage drivers who ‘will reorder’ and allocate to a member of EET
• Internally liaising with our Customer Service Team, Purchasing and Finance Teams to ensure the correct measures have been taken to correctly cancel the car order and the business has visibility, as well as give information to the stock team regarding stock cars where the order has been cancelled so Tusker team can utilise for further orders.
• Self‑motivated, driven, strong attention to detail with a flexible approach
• Assist the Supervisor with ad‑hoc projects.

• Car Knowledge would be advantage with an Understanding SS4C or Contract Hire products
• Understanding of using Microsoft programs, inter keep the process maps up to date.
• Keep up to date with new vehicles on the market to enhance knowledge

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies